 "Photo: Illustration by Isabel Webb")
Recently, Del Mar College came up with a new system to allow students to easily access registration on the DMC website and allow students to register online more quickly than before by accessing just one page rather than multiple pages, as in the past.
Unfortunately, this system is anything but perfect and is a total headache. One student reported that it took her three days just to find out from the Help Desk personnel that she needed to speak to her advisor because she had not been in school for a couple of years.
After all the heartache the student went through to simply get to the login page, she received a very heated “hell no” and was sent back to square one, waiting in line for a long time and listening to the screaming children in line next to her.
After the new system has been incorporated into the DMC website, after the aggravating time spent in front of the computer, students will just be required to revert to the way things were before the Internet was invented, aka the time before Christ.
Why are students having to resort to this cumbersome way of registering for school? Well, because the new system that was designed to be easier and less of a hassle is actually harder and more of a hassle than the last system.
Many other students have complained that every time they try to use the website, they experience login problems.
Also, when navigating the website area where students enter a class or an instructor and click the “submit” icon, the screen clears and does not show an update on the students’ status. It’s as if the registration process never took place and the student must then start over and register again.
DMC Advisor Mary Kingsbury said, “I know there are students that are very upset. Some have been waiting here since 6:30…but right now we can’t do anything for them.”
So since Kingsbury and others can’t do anything to help the students, students are left to figure this system out for themselves and the longer they take to figure this system out, the higher the chance that students will miss out on their ideal choice of class, time and instructor.
The problem is really that there should have been a testing period for this program. The bugs were not worked out properly and as a result the students of DMC are left with a broken program designed to give students an ulcer.
If the college wanted to make something that the new system was easy for the students to use, then the college should have put effort into assuring that the system was all it was designed to be.
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